Terms of service
Overview
These Terms and Conditions regulate the sale of our products through the website www.alvoradabrand.pt.
Before making a purchase, you must read these conditions carefully. Using the website and completing the purchase assumes full knowledge and express acceptance of the Terms and Conditions presented below.
These conditions are agreed between Prontalvorada, Lda., with registered office at Estrada da Cruz, n 22 - 2 Frente, 1400-081, Lisbon, legal entity nº 517550695, hereinafter referred to as Alvorada Brand and between any person of legal age (18 years old) , individual, non-merchant, who wishes to make a purchase through the website www.alvoradabrand.pt, hereinafter referred to as “customer”.
When making a purchase through the website, the customer guarantees that they are of legal age (18 years old) and that they have the legal capacity to establish binding contracts. Purchasing on the website by minors requires express authorization from their parents or legal representative.
The purpose of these Terms and Conditions is to regulate the sale of products through the e-commerce functionality available on the website and regulate all fundamental phases and processes for making a purchase.
Online store terms
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
The website www.alvoradabrand.pt is aimed at all users who wish to purchase our products, from any location, 24 hours a day, 7 days a week. All information about product characteristics can be found at www.alvoradabrand.pt.
Alvorada Brand reserves the right to modify, at any time, the information, product offerings, prices, promotions and commercial conditions presented on the website www.alvoradabrand.pt.
Customer registration
The customer is solely responsible for the integrity, veracity and complete completion of the user registration form, as well as any orders placed. The customer is responsible for keeping the data relating to their user registration up to date, including information relating to their address.
Placing orders
To order at www.alvoradabrand.pt. The customer must have an email account and their browser must be configured to accept cookies and pop-ups, which will allow them to enjoy all the navigability conditions of the online store.
To purchase products online, the customer must:
- Select the product(s) you wish to purchase.
- Add the selected product(s) to the “Shopping Cart”;
- Enter your personal data, which will be integrated into our database, under the terms set out in the Privacy Policy, which include “Name”, “Delivery Address”, “E-mail”, “Payment Method” , “Phone number” and “Tax identification number”;
- Review your order and confirm the order.
After confirming the order, the customer will receive an order confirmation email. Your order will be delivered by our logistical partner to the delivery address indicated in the purchase process.
Alvorada Brand reserves the right not to accept and cancel orders already confirmed in the following situations:
- The product is not available;
- Payment is not made using any of the payment options available on the website;
- Payment is not confirmed;
- The billing information is correct.
Pricing
The prices shown on the website are quoted in euros (€).
The prices of products presented on the website are subject to change. Alvorada Brand reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
If there is an error in the price of the requested products, Alvorada Brand or the customer may, until the order is shipped, cancel the order.
The customer must pay only the amount specified in the order confirmation.
Payment methods
The customer can pay for their purchases through Apple Pay, Google Pay, debit/credit card, ATM reference and PayPal. Alvorada Brand does not accept any other payment method than those mentioned in the previous point. The customer must not attempt to pay by any means other than those included in the specified payment methods, as we cannot be held responsible for lost payment or any other costs or implications that may arise therefrom.
Deliveries
Delivery times are 2 working days for Portugal and Spain. For other destinations, delivery times will be informed after order confirmation.
When delivering the order, the customer must check the integrity of the packaging. If anomalies are detected, the customer must not accept delivery of the order, which will be returned. The customer must report the situation, documented with photographs if possible, via email at help@alvoradabrand.pt. Otherwise, the customer will not be able to complain about this issue.
If you don't receive receive your order within a maximum period of 30 days from the date of payment, please send an email to help@alvoradabrand.pt informing us of what happened. After this period, Alvorada Brand cannot be held responsible for the loss of the order.
Right of free resolution
The customer may exchange or return within a maximum period of 30 days after receiving the order, as long as the product(s) have not been used, maintain their original characteristics and with the original packaging.
If the returned items show signs of use, Alvorada Brand reserves the right not to accept the exchange or return.
If any of our products reach you damaged, you must report the situation, within a maximum period of 5 days, documented with photographs, via email help@alvoradabrand.pt, so that we can later analyze the damage and exchange the product. In this eventuality, costs for returning the order and sending the new product will be borne by Alvorada Brand.
Quality
Alvorada Brand will make every effort to ensure that the colors of the products that appear on the website www.alvoradabrand.pt are as accurate and real as possible. However, as computer monitors vary, we cannot guarantee that your monitor is showing accurate colors.
Exclusion and limitation of liability
Alvorada Brand does not guarantee the uninterrupted operation of the website www.alvoradabrand.pt, or any of its features, and it may be suspended to carry out maintenance, repair or updates.
Alvorada Brand will also not assume any responsibility for any damages arising, directly or indirectly, from situations of force majeure that prevent Alvorada Brand, in any way whatsoever, from fulfilling its obligations, inability to obtain products, materials or services, breakdowns, delays by suppliers or transporters and changes in legislation or administrative regulations. Alvorada Brand is not responsible for any abusive use of the User's access data to the website by third parties, as they are personal and non-transferable.
Modification of Terms and Conditions
Alvorada Brand reserves the right to change, at any time, these Terms and Conditions, considering the changes made and users notified through publication on the website www.alvoradabrand.pt of the modified Terms and Conditions.
Personal data processing
The Customer accepts and authorizes that all communications, notifications, statements, information, reports or any documentation on the operations carried out, related to the purchase of products on the website, be sent to the email indicated at the time of registration, with the possibility of downloading information on a durable medium, in accordance with the modalities and limits set out in the Privacy Policy. Computerized records are stored in computer systems under secure conditions and are proof of communications, orders and payments made between the parties.
Applicable laws, conflict resolution and competent forum
These conditions are governed by Portuguese Law and the parties agree to submit to the jurisdiction of the Portuguese Courts, or, alternatively, in the event of a dispute arising from a claim regarding a product purchased exclusively through the website, the Customer may present their complaint on the Online Dispute Resolution Platform.
Contacts
For any information request, the customer can contact us via email at help@alvoradabrand.pt.